We have made some temporary changes to how our business operates to minimise the risk of transferring the COVID-19 virus between us and consequently our families.
There are currently no delays in order dispatch. We are still shipping Monday-Friday.
HOWEVER, combining the lack of air freight due to domestic flight cancellations and new social distancing rules, an unprecedented amount of pressure has been placed on our postal system. We are currently experiencing delays of up to 2 weeks (on top of regular delivery times) in the delivery of regular parcels, and up to a week with express shipping. The majority of parcels are being processed manually so it is likely you will not see updates on your tracking until the parcel is out for delivery. We have access to the same tracking details that you do so unfortunately do not have any further information regarding parcel whereabouts.
Australia Post is working around the clock to get your orders to you and I can not stress this enough - delivery times are completely out of our control. We appreciate everyones patience during these challenging times.
International shipping is currently suspended (excluding New Zealand) until further notice.
You can find COVID-19 updates on the Australia Post website here
We take the health and safety of our team and their families very seriously here at SBA.
Order collection is now welcome as per usual.
Please do not visit if you are unwell or experiencing cold and flu symptoms.
We are fortunate to have had stock levels here in our warehouse to sustain the extra demand thus far but do highly recommend buying up if you can as stocks are depleting FAST. The cost of importing our beads has dramatically increased so we are allowing slower selling beads to sell out and will replenish stocks when the situation improves. There are also significant delays in internationl freight times so our estimated restock dates are only a very loose guide and subject to change.
THANK YOU for your continued support during these challenging times.
Stay safe, isolate and take it easy on yourselves.